Too many 'from' email addresses due to email to case

[Squashcookie]

Hi

We have a number of email addresses that email to case is running on, so when our support reps are responding to an email in a case, there is a large list of email addresses they can possibly set as the 'From' address because salesforce shows all email addresses used in email to case in the 'From' drop down menu.

Is it possible to not display all the Email to case email addresses here?

In the latest release there is the ability to set Organisation wide email addresses and make these available for different profiles.

Ideally by removing all the email to case email addresses, we could control which email addresses our support reps can use.

Is there any way to remove these?

thanks

Nick

[Mark Silber]

There isn't a way to restrict the number of From Addresses for email2case at the current time. The new functionality for profile based global email addresses was designed for non-case activities. I completely agree with you though -- it would be great to only allow certain users to see certain email routing addresses when responding to cases via email.

Your other option is to have each user manually update their personal email address (different from the User record email address) to be their normal "generic" from address and use that as their default from address when responding to Cases.

[EGAFutura]

We got the same problem in our org. Any workaround?