SalesforceGenericException ??

[jbjb]

For a week now, our web-to-case forms have been generating a "SalesforceGenericException." Soon after submitting a form to the web-to-case servlet, I can see from the debug logs that the Cases are being created, and the CaseNumber field is being incremented - but the case never seems to be inserted, or at least visible in the UI. Then sometime later (minutes to hours) we get an email "alert" with the text below -- it's missing any useful information...

Any ideas? This is really causing us a headache...

-----

Subject: Salesforce Case Alert

Alert:  Salesforce experienced the following problem creating the case below:

Reason: common.exception.SalesforceGenericException: java.lang.NullPointerException

Record Information:


To incorporate this case into Salesforce you can key in the data above.

If you have any questions, please click on Help & Training at the top right of any page within Salesforce.

Thank you!

Customer Support
salesforce.com, inc.
The Landmark @ One Market, Suite 300
San Francisco, CA 94105
Email: support@salesforce.com
Phone: (415) 901-7010
Fax: (415) 901-5593