Escalations "stuck"?

[jbjb]

I'm looking at the Case Escalations --- Setup -> Administration Setup -> Monitoring -> Case Escalations --- and several cases are still sitting there, several (currently 5+) hours *after* the "Escalate At" time. Does anyone know why they might not be escalating?

Thanks

[Maxa]

have you logged this to support?

it be interesting what they have to say

[jbjb]

No, I never did log a support case for this. After a couple days the escalation queue starting working as expected. I didn't do anything, so I can't explain why things suddenly started working - maybe it had to do with the recent slowdowns on na6?

Thanks