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01-16-2013 06:50 AM
i want to log a case in my developer org. when i click on "Help" link on top right corner in the home page it is redirecting to Help.salesforce.com but when i try to open a case by clicking on "open case" its again going to home page of Help.salesforce.com and this is repeating as a cycle and not able to open a case.
the same is happening in Sandbox also.
but when i go to enterprise/production org the link i see on top right corner in "Help & Training" instead of only "Help" (in Developer org) and its allowing me to open a case.
please help me if anyone has idea about this.
i have an urgent requirement to open a case from my developer org.
thanks in advance
01-17-2013 01:36 AM
In my develooper org when I clicked on Help link it is taking to Help popup window , there you will find 'Contact Support' button click on this button it will open a dialog box , then Click on open Case button and create the case.
01-18-2013 01:20 AM
until clicking on "open case" it is fien ,but when i click on that link again its redirecting me too hom page where we have
"Conatct Support" link . its happening like a cycle
but when i do it from Enterprise/Prodution org its working fine.
please tell me there is anything which i am doing wrong