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01-16-2013 01:12 AM
HI , I have One internal user "Analyst" , He has all pwrmission on case object. but when he opening the case record getting Error Like
URL No Longer Exists
You have attempted to reach a URL that no longer exists on salesforce.com.
You may have reached this page after clicking on a direct link into the application. This direct link might be:
• A bookmark to a particular page, such as a report or view
• A link to a particular page in the Custom Links section of your Home Tab, or a Custom Link
• A link to a particular page in your email templates
If you reached this page through a bookmark, you are probably trying to access something that has moved. Please update your bookmark.
If you reached this page through any of the other direct links listed above, please notify your administrator to update the link.
If you reached this page through a link on our site, please report the broken link directly to our Support Team and we will fix it promptly. Please indicate the page you were on when you clicked the link as well as any other related information. We apologize for the inconvenience.
Thank you again for your patience and assistance. And thanks for using salesforce.com!
Can any one give the solutions why it is coming
01-16-2013 06:40 AM
Thanks For Replaying, He is in queue, And one assignment rule also there , whenever a case is created , that is automatically assigned to Analyst . The system adminstrator and customer portal user are able able to open the cases detail page, only the analyst is not able opon cases detail page. please provide any solutions to solve this issue
01-16-2013 06:43 AM
Check your Case object Oraginzation wide defaults and sharing rules on that object. The Person who is viewing that case should be part of that Queue and also need to have based on the sharing rules.
01-16-2013 08:16 PM
Thanks Replaying , Case Object organization wide defualt Is private. and Created Queue on case object , and The Analyst is the only member in Queue. The analyst has full permissions on Case object like "View ALL" ,"MOdify ALL" . And There is no Sharing rules. As I said that The System Admin and Customer portal user are able to see the case detal page.,But the problem facing with only Analyst user. , Let us assume that If has no permissions to see the cases , we will get the messages like Insufficient privilages. But I am Getting Messge Like "URL no longer exits".
01-17-2013 01:11 PM
So are you and user are clicking on the same link that is navigating to the case view ?
if you don't mind paste the URL that the user is trying to click here .