Case Comments email contact roles

[katebischoff]

Hi,

How can I set it up so that public case comments will email both the main case contact as well as the contact roles associated with the case?

[ChadMeyer]

Check out Email to Case Premium on the AppExchange. Or, you would need to build a custom Visualforce page to add comments and email additional recipients. Also, consider using Case Teams instead of Contact Roles if you have EE or UE and you can use workflow.