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12-23-2012 08:56 PM
I am New to configuration , I have configured MyOutlook(2007) with " Internet email settings(not with microsoft exchage server) on "WIndows 7 "and then I configured outlook with salesforce developer account using "salesforce for Outlook" . I am able to Sync contacts ,events and tasks.. But i am not able to visible "ADD Email" in the Outlook tool bar , I have read all the documents regarding "Add email button" and every thing configured Perfectly . But I couldn't find the Solutions .Please giude me to resolve this issue. Is Imap/pop3 is not supported to "Add email"?
06-12-2013 12:38 AM
Please do the following:
In outllok open Tools => Trust Center...
then click Add Ins in the left sidebar of the popup config screen.
After it loads the new screen you will see a list of add ins grouped by status (Active, Deactivated), check if both SF add ins (sidepanel and Sf for outlook are active or not).
If they are inactive then at bottom, click on manage: (keep COM Add-ins picklist selection.
On the popup screen, check the inactive add ins for SF and close.
Restart SF for Outlook and Outlook.
Hope this helps.
06-28-2013 02:59 AM
The Salesforce for Outlook Plugin currently doesn't support IMAP and POP3 email servers :
detailed requirement for SFO on : http://ap1.salesforce.com/help/doc/en/outlookcrm_s
As a workaround kindly use the "Email to Salesforce" Service Address(BCC) to add Emails from Outlook to Salesforce as explained on : http://ap1.salesforce.com/help/doc/en/email_my_ema
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