What do you do with a contact if they go silent or don't purchase?

[Angela222]

I'm looking for good ways to manage my contacts when they go silent.  Ideally i would like to put them back into my lead pool for nurturing but there doesn't seem to be an easy way to do this and keep all activity.

[Erica Kuhl]

You can try managing using list views.  You can create a contact list view that says "last activity" is not equal to and then you can use a series of special date values depending on your critieria of "going silent".  here is a link to the list of special date values (if you are not logged in to salesforce then you will be prompted to login first - this is from the help documentation:  Special Date Values

hope this helps.