Sending e-mail from another address within Salesforce

[litreblitreb]

hi there,

As our organisation is increasingly getting used to Salesforce, we find it very hand to send e-mails directly from the system - both individual mails and mass e-mails.

What however bugs me, is that I do not see a way to send e-mails from another address than my own address, which I use to log in to Salesforce. When I send out more formal e-mails, especially mass mails, I would like these to be sent from the address of the organisation, and not from my private account. And I would want other team members equally to be able to send out from other, more general, addresses. For now I do not see how this can be done, except for creating a new user in the name of the organisation, which would be too much of a hassle of switching between user names on the top of using up our limited user accounts.

Any ideas out there?

Thanks

[Joe Gaska]

Click on Setup

Expand "My Personnal Information" on left

Expand "Email"

Change all your email preferences there.

How would you like your name to appear on your outgoing email? 

What email address would you like to use as your return address?

Would you like to automatically BCC emails to your return address?

This signature will be added to your outgoing emails (1333 characters max):

etc..

Let me know if you have any questions

[litreblitreb]

Thanks,

This seems effectively to be the easiest solution, even though it would have been convenient to use different return addresses  without having to change the set up each time. Is it possible for several users in the same organisation to use the same address?

Thanks again!

[Joe Gaska]

I've never tried it but I bet you could find a way to mass update if you really had to figure it out.  My suggestion would be to use the SalesForce.com explorer and look for the table where the configuration is stored then be creative.  You could write a simple update class and do it via a custom visual force page.  My guess the time building the class and page would be the same as doing it manually.  Let me know if you have any questions.

[NCMIAMI]

I think that this is a huge pitfall in SF.

Most businesses have personal as well as generic email addresses - support@mycompany.com is the most obvious - and SF doesn't have an easy way to handle this.

If an email comes in on the support address, I'd like to have the option to reply from that address without having to go into my settings to change the reply-from field. Let's be honest, we chose SF to make our life easier, not harder, and that little work-around is a huge time-suck.

It would be nice if SF could find a way to handle these types of scenarios. 

[forcedotcom · Accepted solution]

Hi All,

You can do exactly this using Organization-Wide email addresses... I think they were introduced in the Summer '09 release. I don't know if this functionality is restricted depending on your edition so apologies in advance if you can't see the feature.

Regards,

forcedotcom