Outbound Call Center Tools

[Erica]

I'm looking for some best practices/integrations with salesforce.com for my outbound call center. They are charged with making more than 6000 calls a month. We use Log a Call and build individual call reports depending on the audience. We have a custom wizard, but I would like to automate more of their process and find ways to better equip them to make more calls. Any advice, tools, or best practices are welcomed. Thanks!

[werewolf]

Certainly, depending on your phone system, you may be able to set up a telephony integration.

Another interesting thing to look into would be Model Metrics PerfectCall.

[Southern1]

Which Phone system are you currrently using? Some offer an SF intergration which will allow users to "click" to dial and starts the call logging process.