Web-to-Case and Email-to-Case

[VKumar2013]

Hi,

We are using SFDC's web-to-case and email-to-case options to get updated Case and Contacts records. This is working fine in Sandbox, but in production Case record is created and Contact record is not created when web-to-case scenario.

In Email-to-case scenario both Case and Contacts are getting created if not the having the same contact  in Contact object. But web-to-case scenario only Case records is creating and Contact records is not getting created.

Could you please help me whether I need to enable something here.

Thanks in Advace,

VKumar.

[Big V]

Check out is there any Validation Rule/Required field  hindering creation of records.