Trigger Workflow Rule on CaseTeamMember

[Shivanath D]

Hello Everyone,

The business case I have is : Send out Email Alerts when a User/Contact is added to the Case Team.

Sounds simple enough, but I tried going through and found that CaseTeamMember does not allow Triggers and Workflows.

Is there any way to send out the email alerts when a User/Contact is added to Case Team or am I missing something?

Appreciate any help

Thank you 

[sfdcfox · Accepted solution]

How quckly do the case team members need to be notified? Would it suffice if they were notified belatedly? You could use a Scheduled Batch Apex function to query members created since last run, and notify them in a batch (say, every hour or every day).

[Shivanath D]

Hello sfdcfox ,

Yeah I eventually had to go for the batch .. Just wanted to check if there is a better solution ..

But batch works fine .. Thank you for your quick response :)