Adding emails to Activity History of case [ Edited ]

[t.deepthi05]

HI,

I have requirement where customer replied emails to be attached to the case activity history.

So, I created an Email Template where I added the ThreadID in the subject as well as the in the message body and created a new case from email to case and an auto response mail was sent. When the customer replies to the mail

I am receiving mails from the customer but it is creating a newtask for a related case since my create a task option is checked in email to case.

Now I unchecked the creating a task option in email to case but the received email are not displayed any where.

Can I have the solution how to attach email to case activity history when a customer replies to it.

Thanks,

Deepthi.T

[sivaext]

Hi 

 i think two solutions for your problem

1. create trigger for creating email after creating task.

2. use email services

[t.deepthi05 · Accepted solution]

Thanks for the reply I got the solution, we cannot add the incoming mails to activity history but they can be added to open activities (i.e.. Which creates a new task for all incoming mails) using Thread ID