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12-05-2012 10:57 PM - edited 12-05-2012 11:34 PM
I have requirement where customer replied emails to be attached to the case activity history.
So, I created an Email Template where I added the ThreadID in the subject as well as the in the message body and created a new case from email to case and an auto response mail was sent. When the customer replies to the mail
I am receiving mails from the customer but it is creating a newtask for a related case since my create a task option is checked in email to case.
Now I unchecked the creating a task option in email to case but the received email are not displayed any where.
Can I have the solution how to attach email to case activity history when a customer replies to it.
Solved! Go to Solution.
12-09-2012 08:15 PM
Thanks for the reply I got the solution, we cannot add the incoming mails to activity history but they can be added to open activities (i.e.. Which creates a new task for all incoming mails) using Thread ID